Do you offer Whole of Market Products?
Our products are restricted to a select number offered by Parmenion. Parmenion select funds for the investments from the whole of market. This enables us to keep our costs low and to offer value for money to our clients.
Who are Parmenion?
Parmenion are Investment Managers who will select, review and manage the funds within your stocks and shares ISAs and/or General Investment Account
Who are Thompson & Richardson Financial Services Lincoln Ltd?
Thompson & Richardson are a long established (30 years and counting) and experienced firm of financial advisers, based in Lincoln. If you have a need for financial advice that falls outside One + One’s offering, Thompson & Richardson will be happy to provide a face to face meeting (at our expense) to see how we can help. Check out their website http://thompsonandrichardson.co.uk/
One + One is provided by Thompson & Richardson and Parmenion.
Is my money safe?
As with any investment, the value of your investment can go up and down. This means that you may have less money when you withdraw than when you started. However, you choose how much risk you are happy to take and the funds in which your money is invested will reflect your personal approach to investment risk. Your savings will be diversified over a number of different funds to spread the risk further.
Your money is protected under the Financial Services Compensation Scheme.
Can I keep track of my investments?
Once you have set up your investment, you can log in to view the values whenever you like. Details of your online account access will be provided during set up.
Who decides where my savings are invested?
Parmenion Investment Managers research the whole of the passive investment fund market to find the best funds, which combine low charges, good performance and a strong track record. If they do not meet (or continue to meet) Parmenion’s strict criteria, they will be sold and alternatives found automatically, so you can be assured you have the best selection of funds at any point within your portfolio.
Can I withdraw my money at any time?
Of course! We recognise life throws up events that may mean your needs change. So you can withdraw your money at any time, in full or partially with no cost or penalty. You can request a withdrawal using your online account. We do recommend that the products One + One offer are held for the medium to longer term (3-5 years) to let the investments grow.
Can I transfer other investments into my One+One ISA or General Investment Account?
Yes you can and there is only our initial charges for doing so (see Fees). But you need to ensure there are no penalties or charges for leaving your current arrangement. Please contact us for further help in this area.
Can I transfer my One+One investments elsewhere if I am not happy?
Yes, in the same way as making a withdrawal, you can move your investments elsewhere without any charges or penalty.
Why not contact us before you do so to see if we can resolve any problems?
I have a query, when can I contact you?
Our webchat and telephone lines are open Monday – Friday 9am – 5pm. You can send an email or message at any time and we will respond as soon as possible. We also have the option for you to arrange a call back at a time convenient to you, within the above times.
Who do I contact if I have a complaint?
In the event that you are dissatisfied with a recommendation we have made, you may be entitled to make a complaint.
Please refer to your client agreement for details and please see the link below to the Financial Ombudsman Service for your information :